Books

Predictive Dialing Fundamentals by Aleksander Szlam & Ken Thatcher, softcover, 160 pages, 1996, $24.95
Learn how to select, use, and exploit the power of predictive dialers. You will hear how customer service managers in industries such as banking and financial, cable, healthcare, utilities, protective services, even lawncare, have used this technology to improve customer service and telesales.





Source:www.the-resource-center.com/catalogs/Telecom_Books.HTM