With the adoption of Voice over IP (VoIP), third generation (3G) mobile, and next-generation voice and data services, telecom is undergoing a series of radical changes molded by the legacy of telephony and an Internet Protocol network.
This comprehensive course provides you with an in-depth understanding of the current telecom landscape and how voice is migrating from a circuit network to a packet-switched network. You will learn how to evaluate existing technology options to determine which will best meet your organization's data and telephony requirements, from mature digital transport/access services to emerging voice and data services using voice over packet technologies.. To learn more, 
Voice Over IP Foundations, 5-day seminar
This course provides real-world, multivendor options for integrating voice and data communications applications. Analyze, discuss, and demonstrate cost vs. call quality issues, and discuss the key standards and technologies that make VoIP a reality. To learn more,
Certified Wireless Management Specialist, 3-day seminar
The CWMS certification is designed to help enterprise telecom and IT professionals:
- Develop and manage a wireless inventory
- Effectively negotiate wireless contracts
- Create wireless usage policies supportive of overall objectives
- Optimize wireless contract and price performance
- Interpret wireless invoices and contracts with expertise,
For a complete calendar of telecommunication training courses,
Books | |
 Click on cover for contents | The Telecom Tutorials: A Practical Guide for Managing Business Telecommunications Resources , by Jane Laino, 286 pages, 2001, $24.95 This updated series of brief "how to" guides enables the neophyte to get quickly up to speed in navigating the pitfalls of managing business telephone systems and services. You can read this book straight through or jump right to the sections you need most. Each tutorial stands alone as a helpful, non-technical guide to its topic. |
 Click on cover for contents | PBX Systems For IP Telephony: Migrating Enterprise Communications, by Allan Sulkin, 487 pages, 2002, $59.95 This is it: the definitive text on PBX from the industry's most respected guru, Allan Sulkin.
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 Click on cover for contents | The Call Heard 'Round The World: Voice Over Internet Protocol and The Quest For Convergence, by David Greenblatt, 188 pages, 2003, $27.95 Divided into eight chapters plus an Introduction and an Epilogue, the book tells the story of convergence and VoIP, describing how the convergence market was identified and cultivated. In addition to citing cases from Net2Phone and Adir, examples from established players are offered throughout the book. Where appropriate, the author has also included business and financial data to help readers quantify the potential of convergence, and VoIP services and technologies. |
 Click on cover for contents | Disaster Survival Guide for Business Communication Networks: Strategies for Planning, Response and Recovery in Data and Telecom Systems, 1st edition, by Richard Grigonis, 383 pages, 2002, $49.95 Whatever your role in preserving your organization's operating functionality, network infrastructure, and data integrity, this book is a "must have" you'll find yourself referring to time and again. |
 Click on cover for contents | Going Wi-Fi: Networks Untethered with 802.11 Wireless Technology, 1st edition, by Janice Reynolds, 530 pages, 2003, $29.95 Learn about the Wi-Fi technology and where it's going so that your organization can make an intelligent decision about which version of the 802.11 standard to implement to be best positioned for future technology developments. |
 Click on cover for contents | Newton's Telecom Dictionary: Covering Telecommunications, Networking, the Internet, Computing, and Information Technology, 19th edition, by Harry Newton, 923 pages, 2003, $34.95 This edition of the Newton's Telecom Disctionary, updated every year, has over 1,350 new terms defined since last year's edition. |
 Click on cover for contents | The Telecom Handbook: Understanding Business Telecommunications Systems & Services, 4th edition, by Jane Laino, 323 pages, 2002, $34.95 Whether you're an IT professional, a telecom professional. an office administrator, or just starting out in the business world, this book provides you with an organized, easy-to-use introduction to business telecommunications systems and services. It does not assume any prior knowledge. |
 Click on cover for contents | Going Mobile: Building the Real-Time Enterprise with Mobile Applications That Work, by Keri Hayes and Susan Kuchinskas, 270 pages, 2003, $29.95 This book gives an objective analysis of the opportunities for working smarter-while saving time and money-by using mobile and wireless applications. |
 Click on cover for contents | The Telephony Tutorials: A Practical Guide for Managing Business Telecommunications Resources, by Jane Laino, 194 pages, 2000, $19.95 This book is a down-to-earth telecommunications guide based on up-to-the minute experiences. It takes you by the hand and explains how to handle some of the trickier aspects of managing your organization's telecommunications resources. |
 Click on cover for contents | Telecommunications Projects Made Easy by James Harry Green, 288 pages with disk, 1997, $24.95 This book eliminates tedious project planning phases by listing most of the tasks involved for each of 13 major telecommunications projects, from LANs, WANs, PBXs and voice mail, to IVR, CTI, and ACD installations. And, it includes the project workplans in Microsoft Project 4.1. |
 Click on cover for contents | Predictive Dialing Fundamentals by Aleksander Szlam & Ken Thatcher, softcover, 160 pages, 1996, $24.95 Learn how to select, use, and exploit the power of predictive dialers. You will hear how customer service managers in industries such as banking and financial, cable, healthcare, utilities, protective services, even lawncare, have used this technology to improve customer service and telesales. |
 Click on cover for contents | Microsoft Internet & Networking Dictionary, softcover, 327 pages, $19.99 This pocket dictionary of 3,000 terms covers key networking and Internet terms you need to know, includes current technologies and acronyms from ACK to Zope, and lists common file extentions, Instant Messaging emoticons, and Internet domains. |
 Click on cover for contents | Which Telephone Service Provider? by James Harry Green, softcover with diskette, 187 pages, 1998, $34.95 This book will help you to select the most versatile and cost-effective local phone carrier for your business. You'll learn how to determine which carrier to choose, what service offering is best, and how to ask the right questions and decipher the answers. And, your RFP and implementation checklist are inside on diskette. |
 Click on cover for contents | Which Phone System Should I Buy? The Complete Guide to Buying and Installing a Business Telephone System by Lyle Deixler, softcover, 202 pages, 1998, $29.95 Practically THE directory of the phone system market, this little guide is a great tool for those seeking a new business phone system: anything from small business phone systems to PBXs and communications servers. You'll also find loads of pictures, and tips on sizing a system, installation, and preparing for the cutover. |
 Click on cover for contents | Next Generation Phone Systems: How to Choose a Voice and Data Communications System for E-Business, by David Krupinski, Brian McConnell, & Charlie Schick, softcover, 231 pages, 2001, $34.95 If you are in the process of selecting a new phone system, then this book is for you. The authors explore a whole new generation of communication solutions and provide practical information and advice to help you make sense of this exploding market and select the appropriate solution for your business. |
 Click on cover for contents | Business Telecom Systems: A Guide to Choosing the Best Technologies and Services, by Kerstin Day Peterson, softcover, 442 pages, 2000, $24.95 This book make senses of the telecom industry, in a no-nonsense way, so that it is easier for you to buy and equip your office with telecommunications. It also includes material on combination technology, the computer telephony that impacts how you make and take calls, important even if your business is small |
 Click on cover for contents | Network Tutorial: A Complete Introduction to Networks, by Steve Steinke and the Editors of Network Magazine, softcover, 567 pages, $29.95 This nearly 600-page tome is a collection of the best tutorials ever published in LAN Magazine and Network Magazine. Whereas many stale networking books can read like time-capsules, this collection is fresh and timely. And, it's well-written, just as you would expect from the editors of a professional industry publication. |
 Click on cover for contents | Telecommunications Expense Management: How to Audit Your Bills, Reduce Expenses, and Negotiate Favorable Rates, by Michael Brosnan, John Messina, & Ellen Block, softcover, 293 pages, 1999, $29.95 If you need to reduce expenses, look at your phone bill! This book will tell you just what to look for, where those extra savings are hidden, and how to recover them and negotiate to decrease your your future bills. Source: www.the-resource-center.com/catalogs/Telecom_Books.HTM |
